Account & Data Deletion

This page explains how to request account or personal-data deletion from AMS, operated by AGHRBA TECHNOLOGICAL SOLUTIONS. Requests are handled through support. Removing access to a workspace, cancelling a subscription, and erasing stored data are separate actions.

1. Submit a Deletion Request

Email [email protected] with the subject “Account Deletion Request” or “Personal Data Deletion Request”. Include:

• The email address associated with your AMS account, if you have one
• The organization or workspace concerned, if known
• Whether you are requesting account deletion, deletion of particular records, or removal of data from a connected service
• For connected-account data, the platform and account or channel name

Do not send your password, access tokens, or payment card details. We may ask for information needed to verify your identity and authority over the requested data. If you submitted information to an organization through an AMS-hosted form or messaging account, contact that organization as well so it can handle its records and copies.

2. What the Request Covers

Specify the data you want erased, such as your profile, account credentials, files, messages, connected-account data, AI conversation history, or form submissions. Support will review the scope and any organization-owned records or legal retention requirements.

Some product removal actions archive or hide records. A disconnected account, removed workspace membership, or hidden conversation is not confirmation that all associated information has been permanently erased. Contact support when you need erasure rather than removal from the normal product view.

3. Response and Completion

Support handles privacy requests and explains the action taken, any information needed to proceed, and any records that must be retained and why. The earlier published commitments to acknowledgment within 2 business days, processing within 30 days, and final confirmation remain applicable wherever already owed. A request acknowledgment is not confirmation of completed erasure, and routing a request through support does not restart an existing deadline.

The earlier published 14-day period to cancel a deletion request remains applicable wherever already owed; contact support to exercise it. Support must also handle any shorter platform-specific deletion requirement that applies. Do not assume deletion has completed until its scope and outcome are confirmed. Data already permanently erased cannot be restored.

4. Organization and Retained Records

Deleting an individual's account does not automatically delete an entire organization's shared work. Projects, tasks, comments, documents, client records, and financial records may belong to an organization and require its involvement. Billing, legal, and security records may need to be retained where applicable obligations require them. The earlier published commitments about anonymizing shared contributions, retained billing records, and backup expiry are preserved wherever applicable. Their fulfillment requires appropriate handling; a hidden or archived record is not proof of anonymization or erasure.

If you own or administer an organization, state whether you want to transfer responsibility or request deletion of the whole organization. Support can help identify the records and permissions involved.

5. Connected Services and Published Content

You can disconnect a social integration using its disconnect action in AMS, subject to workspace permissions. You can also revoke AMS access directly in the platform's app permissions settings. To remove Google access, use Google Account permissions.

Disconnecting a service or deleting data held by AMS does not remove posts, videos, messages, or other content already held by the external platform. Manage those copies on that platform, or through an authorized feature that supports their deletion. The external provider's policies govern its copies.

Google and YouTube Data

For Google or YouTube data held by AMS, email [email protected] with the subject “YouTube Data Deletion” and identify the channel and AMS account. Under the YouTube API Services Developer Policies, deletion must occur within 7 calendar days of a user's stored-data deletion request or revocation through an API client, and within 30 calendar days of revocation through Google's permissions page. These requirements take priority over general retention periods; no general grace period delays them.

6. Subscriptions and Refunds

If you want to stop subscription renewals, cancel the subscription in billing settings or through your payment provider's subscription-management link. An account-deletion email alone is not confirmation that subscription cancellation has been completed. The earlier published commitment to cancel active subscriptions tied to an account upon completed deletion remains applicable wherever already owed. Refund requests are governed by our Refund Policy, including the existing 30-day money-back guarantee on every payment.

7. Contact

For help with a request, email [email protected]. See our Privacy Policy for the types of information AMS processes and how it is used.

Last Updated: October 17, 2026 | Version: 1.1